A leading manufacturer of domestic appliances contacted us. They asked for help in defining a refrigerator galvanic finish on a production line for a major foreign client. This is clearly a critical step and everything had to be nothing short of impeccable. Disappointed by the quality from their usual suppliers, but reassured by the reliability we had shown in other projects, the company asked us to get involved. They wanted flexibility and creativity in finding a new solution to the right strategy. The supplier research they performed did not yield wholly satisfactory results, partly due to the fact that the product is in a high-end market segment and many suppliers were geared for mid-range products. Thanks to our network of suppliers, however, we were able to select a production process which has met every quality standard demanded by the client.